Cleco announces customers who’ve had trouble paying their energy bills can get an installment plan to pay their past due amounts back over up to 18 months.
Spokesperson Fran Phoenix says this offer is good for payments due from March through July 16th, and if accepted will be added to your monthly bill as an installment.
“No interest is on this, no fees, this is an agreement between the company and the customer. It is our way of helping customers who are still facing financial challenges,” says Phoenix.
Phoenix explains how this would work for the average customer who has had to miss a few payments due to recent financial difficulties.
“A customer who has a total outstanding balance of 500 dollars that is overdue, they would actually be paying $33.33 monthly for 15 months,” says Phoenix.
More details on the long-term payment plan can be found on the Cleco website.
The Public Service Commission gave companies the ability to begin disconnection procedures for non-payment July 16th but Phoenix says Cleco won’t begin until September 1st.
“Now that we have a long-term plan for our customers our plan is to reinstate or resume our disconnect procedures and late fees,” says Phoenix.
Starting September 30th Cleco will also cease reimbursement for the two-dollar fifty-cent credit card fee charge for paying bills.
Comments