
Louisiana Attorney General Liz Murrill issued a cease-and-desist letter to CVS over text messages the company sent to customers about House Bill 358, which would ban pharmacy benefit managers (PBMs) from owning pharmacies in the state. Murrill says people didn’t sign up for this…
“I don’t think anybody who signed up to get text messages about the status of their prescription from CVS expected to have them lobbying them against legislation or inciting them to oppose legislation in the Louisiana legislature.”
CVS Health, a major PBM, warned in the texts that the bill could force over 100 CVS locations in Louisiana to close, potentially increasing medication costs and causing job losses. Murrill’s accused CVS of sending unsolicited, politically motivated messages using sensitive personal data, calling the texts deceptive and inaccurate.
“That’s not why they gave them that information, and I intend to investigate how this came to be that CVS was using people’s personal information, including my own.”
Murrill argued the company violated Louisiana law by misusing customer information for lobbying. The House passed HB 358 on Wednesday, sparking controversy.
“It is important for the legislature to continue to try and impose reforms in this area.”
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