A New Orleans-area representative wants to make it a law requiring companies to make it easy to cancel automatic subscription renewals. Gretna Republican Representative Vincent Cox’s bill is dubbed the “Click To Cancel Act.”
“Say, for instance, you do a trial membership on a streaming service or anything like that. It’s very easy to start the trial, but it’s not as easy to get out of it,” Cox said.
That’s because oftentimes, the language letting customers know that the subscription automatically renews after the free trial period is either in very small print, or in the case of a radio ad, the voice is sped up and the level is dropped several decibels. Furthermore, customers would often need to go on a scavenger hunt to find the information on how to cancel. Cox’s bill would put an end to all that.
“What this law is going to do is define certain terms to make it as easy to withdraw from what you signed into to exit it,” Cox explained.
Among other things, Cox’s bill would outlaw small print and sped-up and lowered audio detailing the automatic renewal terms.
“That’ll have to be done in understandable audio. The print regarding the automatic renewal fees will have to be in the same print that you originally signed up in,” Cox said.
The bill is co-authored by New Orleans Democratic Senator Royce Duplessis.
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