A Gretna representative’s bill seeking to make it easier to cancel unwanted subscriptions advances to the full House. Vincent Cox’s “click to cancel” bill passed unanimously in the House Commerce Committee this morning. Cox says it’s often an unnecessarily tedious process to cancel subscriptions.
“If you sign up online, you should never be forced onto a phone call to quit, or vice-versa. If it takes one click to sign up, it should take one click to cancel,” Cox said.
Cox says he’s heard from many frustrated constituents on this issue, including some who just give up and end up paying the monthly subscription fee for something they don’t use.
“She got on a subscription service to watch a particular series by just clicking on and downloading the app. It took about two weeks of phone calls to figure out how to get out of it,” Cox explained.
During discussion, it was brought up that there could be issues with state-to-state reciprocity, such as when someone downloads a subscription app in a different state and looks to cancel it in Louisiana. Peter Robins-Brown, the executive director of Louisiana Progress, says he knows that can be tricky and there’s no easy solution to it, but he hopes this bill can be one step towards more broad legislation.
“One of the goals of trying to pass at the state level is, number one, offer protections immediately to Louisiana residents. But it’s also, hopefully, to create a bit of a groundswell so that we can have a federal framework on this,” Robins-Brown said.
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