41 million dollars was recovered by the Louisiana Department of Insurance related to 1,500 complaints filed against insurers for issues stemming from last year’s three hurricanes.
Insurance Commissioner Jim Donelon said the complaint process saves residents the effort of having to take their insurer to court over claim delays and underpayments.
“It gets the result that consumers are entitled to and very happen to have behind them so they can get on with their lives,” said Donelon. “It’s quick, easy, and user-friendly, and as you can see results in a successful recovery in many instances.”
Of the 41 million recovered 38 million was related to Hurricane Laura, 2.5 million to Delta, and 750,000 from Zeta. 77 percent of complaints were related to homeowners’ policies. Insurers received 311,000 total claims related to last years’ hurricanes.
Donelon said this data helps paint a national picture of who the problem insurers are so customers can make more informed purchasing decisions.
“The National Association of Insurance Commissioners maintains a database of the number of complaints lodged against an insurer and the number that were found valid,” said Donelon.
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