More than 26-thousand calls were taken during the first two days for DSNAP interviews. 25 parishes are eligible for disaster food stamps however interviews for the parishes are not held on the same weeks. In an effort to reduce hold times DCFS Assistant Secretary Shavana Howard urges callers to visit their webpage and only call on their designated day.
“So, if we can people calling on the days in which they are scheduled to be called, it will really help us to take a lot more calls and be able to provide some more services to those individuals who need the help,” said Howard.
To receive DSNAP the first step is to pre-register online, then call in on your specified day. Howard said she understands it’s frustrating to sit on hold for an hour only to be told to call back on your assigned day. Besides their webpage, another way to find your day to call is by texting.
“Texting LaDSNAP to the 898-211, they can also get additional information on the dates in which we are serving and each of the phases in the alphabet system that we’re using,” said Howard.
Howard also recommends downloading LA Wallet to reregister for DSNAP and you’ll need your social security number, proof of income, resources, and disaster expenses to preregister. Calling in on your assigned day is not pre-registration and if you miss your interview day, they are holding makeup days.
“They have two more opportunities if they can’t get through the lines or if they missed their alphabet days. Fridays and Saturdays are the catchall days if you will so it’s open to all letters of the alphabet,” said Howard.
Current SNAP recipients are not eligible for DSNAP.
For more information visit dcfs.louisiana.gov/dsnap and visit their FAQ page.
Comments