AT&T representative Stephanie Doiron told the Public Service Commission on Wednesday the company’s response was immediate and their restoration efforts were robust in the aftermath of Hurricane Ida. But PSC Member Eric Skrmetta doesn’t believe the customer should be the ones requesting credits for the days without AT&T service.
“I would rather see the company be proactive about what it is going to initiate as credits for consumers before it would be necessary for the commission to initiate an investigation,’ said Skrmetta.
Skrmetta also expressed disappointment that AT&T could not provide information on how many contractors they brought in to restore service.
“Commissioner I understand that it was hundreds of personnel, but I will work on getting a more fine-tuned answer on that,” said Doiron.
“That is an unacceptable answer,” replied Skrmetta.
Skrmetta also believes AT&T should have an outage map that’s easily accessible to customers, similar to the one Entergy has for power outages.
But he says one of the biggest headaches for his office is that AT&T is failing to meet with its customers and his office has received numerous calls on this issue.
“We call them, they say either they are not coming out, they say they are coming out, but they canceled and it’s causing a lot of real heartache amongst the ratepayers and your customers,” said Skrmetta.
Skrmetta says they plan to discuss AT&T’s issues again at next month’s meeting, but next time he wants to hear from CEO Sonia Perez.
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