Commissioner of Insurance State of Louisiana Jim Donelon
State Insurance Commissioner Jim Donelon says in the aftermath of Hurricane Ida, the number one complaint his office is getting is the often slow response of insurance adjusters assigned to assess property damage.
“Yes, we got an adjuster assigned, he or she made contact, but we haven’t heard back from them since they did the inspection,” said Donelon who reiterated a common complaint.
He says adjusters have up to 60 days to inspect a property, and that failures to initiate a loss adjustment within that time period or pay a claim within 30 days after proof of loss, can result in penalties against insurers, including fines of up to 100-thousand-dollars per violation.
Complaints about adjusters not responding quickly enough to policyholder complaints may seem puzzling when Donelon notes the number of them at work in the state. “We’ve had 9,862 new adjusters come to our market,” said Donelon.
When opting to file a complaint with the Louisiana Department of Insurance, Donelon says you need to be able to relay what’s gone wrong with your attempt to get your property damage assessed and paid for. He says to, “keep detailed notes.” Contact ldi.la.gov for further information.
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