After several AT&T customers lost service during Hurricane Ida, a representative from the company told PSC commissioners they are asking customers to call them to report outages so they can issue credits. But PSC Commissioner Eric Skrmetta said AT&T should be proactive instead.
“When they’re in St. Charles Parish and they say we were out ten days well why do you have to even have them call you because you know they were out,” Skrmetta questioned.
Stephanie Doiron with AT&T told commissioners that determining who was with and without service after Ida made landfall isn’t that easy because of the multiple services they provide, like cable, internet, and phone service.
“Not all our customers were affected equally, not all had an interruption of service, that’s why we’re asking our customers to call us to provide credits,” said Doiron.
Skrmetta, who represents a large portion of southeast Louisiana said putting to burden on the customer to report the outage for credit is not the ideal way to handle the problem and he told them he wouldn’t be surprised if they lost customers over this.
“But when it comes to holding people’s money, that’s where it’s going to become the critical chokepoint in how we deal with this issue,” said Skrmetta.
Comments