Entergy will expand a customer service call center in West Monroe by building out an existing commercial property to accommodate 170 new customer care representatives. Entergy spokesperson Yovanka Daniel says the announcement is good news for the regional economy.
“The expansion is offering additional opportunities for people in the area and to help ensure that interaction that customers have with the company is seamless and positive,” said Daniel.
The additional employees will help Entergy provide faster and better customer service, and will be most helpful during disasters, as the company plays a key role in emergency response and recovery. Daniel says people seeking a good entry-level position should take note.
“We’re adding nearly 170 new jobs and we are looking to have those employees by the end of the summer,” said Daniel.
West Monroe Mayor Staci Mitchell says she’s “thrilled” with Entergy’s announcement. Governor John Bel Edwards says it “demonstrates a strong commitment to communicating with its 1-million Louisiana customers.
Daniel says hiring for the expanded customer call center will begin soon, and has a tip for anyone interested in applying.
“They can go to our company website, entergy-louisiana.com and look under available jobs,” said Dnaiel.
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